Jacky Hickson Bookkeeping Services Privacy Policy and Notice

Jacky Hickson Bookkeeping Services ("us", "we" or "our") is committed to respecting your privacy and complying with applicable data protection and privacy laws.

You can visit our website(s) without disclosing any personally identifiable information about yourself (although please note that we may use cookies and collect other non-personally identifiable information about your browsing activity - see our cookie policy for detailed information).

If you do submit personal information to us by ordering products or services, you can be assured that we will only use your personal information to support your continuing relationship with Jacky Hickson Bookkeeping Services. In this capacity we are the Data Controller of your personal data submitted.

If you provide us with personal data (“sensitive” or “general”) relating to a third party, eg your employees, then we are the Data Processors of this information in order to carry out the services you require. In this example, you the Client, is the Data Controller of the personal data submitted to us for processing.

We have provided this Privacy Policy to help you understand how we collect, use and protect your information when you visit our website(s) and when you generally use our products and services.

We wish to help you make informed decisions, so please take a few moments to read the sections below and learn how we may use your personal information.

Personal Information Collection

We endeavour to collect and use your personal information only with your knowledge and consent. This is typically when you order and subsequently use our products and services, make customer enquiries or register for information, request product information, submit a job application or when you respond to communications from us (such as questionnaires or surveys).

The type of personal information we collect is kept to an absolute minimum for us to communicate and supply you with enquiry responses or our goods and services. This could typically be (but not limited to) your name, postal address, telephone number, email address and other required key information, as may be legitimately requested for business use. We understand many of our clients have a cross-over with personal and business contact information and so we treat all data captured in the same way, as personally identifiable data.

If you choose to provide us with personal information it will only be used in support of the intended purposes stated at the time at which it was collected.

Non-personal Identifying Information

We may also collect non-personally identifying information about your visit to our websites using cookies. This information may include the pages you browse and products and services viewed. We also use ASP.Net session cookies to enhance your browsing experience and allow our website to function.

No personal data is stored in these cookies and they are only stored for the duration of your visit to our web pages.

Further information on cookies can be found in our Cookie Policy here.

How will we use your information?

We only use your information for the purpose in which you gave it to us. This could be for an enquiry or for billing and contact information for our products and services.

In addition to the purposes listed in this Privacy Policy, we may share Personal Information with our trusted third-party providers for storing and processing such information on our behalf.

We may also disclose information if we have good faith to believe that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our policies (including our Agreement), including investigations of potential violations thereof; (iii) investigate, detect, prevent, or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues; (iv) to establish or exercise our rights to defend against legal claims; (v) prevent harm to the rights, property or safety of us, our users, yourself or any third party; or (vi) for the purpose of collaborating with law enforcement agencies and/or in case we find it necessary in order to enforce intellectual property or other legal rights.

How long do we keep your information for?

To make sure we meet our legal data protection and privacy obligations, we only hold on to your information for as long as necessary.

In most cases, this means we will keep your information for as long as you continue to use our services, and for a reasonable period afterwards. After that we will delete it, other than where we lawfully need to keep any data (7 years for accounting records and VAT reporting).

We keep data on our prospects for no longer than 6 months from receipt, subject to an individual's right to unsubscribe or be forgotten at any time.

Access to your Information

You can write to us at any time to obtain details of the personal information we may hold about you, request amendments or remove data (where we have no legal obligation to store such information). Please write to : info@jackyhickson.co.uk or Data Information, Jacky Hickson Bookkeeping Services, Lupton Croft, Lawkland, Austwick, Via Lancaster, LA2 8AT.

Please quote your name and address together with a preferred contact method (e.g. Telephone Number).

We will respond to any requests no later than 28 days from the date of receipt of such a request. Any changes or deletions will also be handled within the same timescale of receiving the request. This is usually within 28 days of receiving the initial request.

We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.

Information Security

Jacky Hickson Bookkeeping Services recognises that it is important to protect personal information from misuse and abuse and about privacy in general. We are constantly reviewing and enhancing our technical, physical and managerial procedures and rules to protect your personal data from unauthorised access, accidental loss and/or destruction. We use industry standard certificates to provide encryption of data in transit where applicable, for example, all access to the management portals and servers we use internally are covered by secure connections.

Please be aware that communications over the Internet, such as emails/webmails, are not secure unless they have been encrypted. Your communications may route through several countries before being delivered - this is the nature of the World Wide Web/Internet. Jacky Hickson Bookkeeping Services cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

In the event of a data breach, we would notify you without delay after becoming aware of the breach. We would co-operate fully with you to investigate and remediate the breach, co-operate with any supervisory authorities and law enforcement, and assist with any notifications required.

Privacy Support

Jacky Hickson Bookkeeping Services reserves the right to amend or modify this Privacy Policy Statement at any time and in response to changes in applicable data protection and privacy legislation.

If we decide to change our Privacy Policy, we will post the changes on our website so you know what information we collect and how we use it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will tell you. You will have a choice as to whether we are able to use your information in this different manner.